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Frequently Asked Questions
The following are common questions that many visitors ask about the site and services offered by Eastman's
Clockworks.
If you have a question not addressed below or need additional clarification on any Eastman's Clockworks service, please go to "Contact Us" and leave us a note
- we'll get back to you within a day or so.
- Is there a guarantee on the accuracy of the items described?
- Why is shipping insurance added to my total?
- What payment methods are preferred?
- How do I become a Member?
- What does it cost to sell my items on the Eastman’s Clockworks site?
- Are there any other fees?
- How is the web site advertised?
Guarantee
Eastman’s Clockworks asks Members to describe the condition of the items up for auction
as accurately as possible, and to provide pictures detailing the overall clock or watch appearance (including close-ups of dial/hands, glasses, movement, label or
other identifying marks). Eastman’s Clockworks will guarantee that each item is as described. If you want additional information on the item condition or want to
request more pictures from a Member, please contact us! If you receive any item that was inaccurately described we will ensure
you are provided with a prompt refund of your bid (excluding shipping costs) if the selling Member and Eastman's Clockworks are notified
within 7 days of your receiving the clock or watch.
If the item is described as being in running condition, that means that the item appears to be running at the time the seller places the
item up for sale. Unless specifically stated in the item description, this may not mean that the item has been recently serviced or is accurately
keeping time. Most antique timepieces should be inspected and/or serviced by an experienced clock/watch maker to help ensure long-term serviceability.
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Shipping Insurance
Our Members pack their clocks and watches carefully to minimize the risk of damage during delivery. However, we acknowledge that
no matter how carefully your item is packaged, damage can occur during the shipping process. We ask our Members to add insurance to the cost of
shipping as added protection for the auction winner. Any damage claims are the responsibility of the auction winner.
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Payment
Payment method for items in our auctions is determined by the selling Member.Virtually all
Members will accept personal checks (checks must clear before clocks are shipped) and money orders. Many will also accept credit card or payments
though online payment services like PayPal. Eastman’s Clockworks prefers PayPal payments (allows you to pay online with credit card
or electronic debit from your checking account), personal checks (made out to Joe Eastman) and money orders. Personal checks and money
orders should be mailed to:
Joe Eastman
1629 Rosebriar Place
Hillsborough
,
NC
27278
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Membership
Becoming a Member is simple – just click on the Members button on any page and follow the Member
Registration link to review and agree to the Member Terms. Once I receive confirmation that you have read and agreed to the Member Terms (an automated
confirmation is generated after you click on the Agree button), I will send you an email welcoming you to this community and detailing how to list
your own items in our auctions.
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Selling
Eastman’s Clockworks offers a very simple and easily understood fee structure - a seller's fee of 4.5% is assessed based on the
final winning bid for each item sold in an Eastman’s Clockworks auction.
Members may list an unlimited number of vintage and antique timepieces in the
Eastman's Clockworks auctions.
Members will not be charged a fee for clocks that do not sell at auction, and may keep an unsold listing active for as long as desired.
Eastman’s Clockworks does not charge extra fees for posting extra images per listing, additional fees for formatting your listing,
or any of the other myriad of charges some of the larger online auction houses apply.
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Fees
Membership is free. Bidding is free. Listing your own items in our Silent Auctions is free. The only fees
assessed are associated with selling an item in our auctions - a 4.5% seller's fee based on the amount of the winning bid.
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Advertising
Currently, we promote our site on over 3,000 internet search engines (including Google, AOL, Excite, etc.), advertise routinely on the
National Association of Watch and Clock Collectors (NAWCC) MART, and provide updates to our own growing email Updates list every few weeks. I
also personally attend the NAWCC National Meeting and several NAWCC regional meetings to actively promote our auction site.
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